PRIVACY POLICY
Effective Date: May 2026
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At Surch Pty Ltd trading as Margo Reed Design, we respect your privacy and are committed to protecting the personal information of our clients, collaborators and website visitors.
This Privacy Policy explains how we collect, use, store and share personal information when you engage with our website, services or studio communications.
By using this website or interacting with our studio, you agree to the terms outlined below.
1. INFORMATION WE COLLECT
We collect personal information where it is reasonably necessary for the operation of our interior design and building design services.
This may include your name, contact details, property address, project information, design briefs, budget indications (where provided), correspondence, consultation notes, uploaded files such as plans or drawings, photographs, and any other information you choose to share with us during an enquiry or project.
When you visit our website, we may also gather limited technical information such as browser type, device information, pages viewed, time spent on site and general interaction data.
2. HOW INFORMATION IS COLLECTED
We collect information directly from you when you submit enquiries, complete forms, contact us via email or social media, book consultations, subscribe to updates, download resources or engage our services.
We may also collect information through third-party systems and platforms used to operate our studio, including website hosting services, analytics tools, email platforms and project management systems.
Occasionally, we may receive information from consultants, builders or collaborators involved in your project where relevant to service delivery.
3. HOW WE USE YOUR INFORMATION
Your information is used to support the delivery of our services, including responding to enquiries, preparing proposals, developing design documentation, managing communication throughout a project and maintaining accurate business records.
We may also use your information to improve our services, refine our website experience and share studio updates, inspiration or marketing communications where you have opted in.
We will only use your personal information in ways that are reasonably related to the services we provide or where required by law.
4. WEBSITE ANALYTICS, COOKIES & DIGITAL TOOLS
Our website uses cookies and similar technologies to understand how visitors interact with our content and to improve performance and user experience.
This may include analytics tools and digital platforms that collect information such as pages visited, browsing behaviour, referral sources and general device data.
We may use services such as Google Analytics, Meta tools, Pinterest integrations, email marketing platforms and CRM systems to support our studio operations and communication.
You can disable cookies through your browser settings, although this may affect how the website functions.
5. SOCIAL MEDIA & THIRD-PARTY CONTENT
Our website and marketing channels may include embedded content, links or integrations from platforms such as Instagram, Pinterest and other third-party services.
These platforms may independently collect data such as engagement activity, cookies, device information and browsing behaviour.
Your interaction with these platforms is governed by their own privacy policies and we are not responsible for how they manage your information.
6. PROJECT IMAGERY & PORTFOLIO
Throughout the course of our work, we may photograph or document projects for portfolio, studio records and marketing purposes.
This may include completed spaces, design details, styling outcomes and project progression.
Project imagery may be shared across our website, social media, presentations and promotional material.
Any permissions relating to photography or publication are handled separately through client agreements where applicable, and we take care to ensure personal or sensitive information is not disclosed without consent.
7. PROJECT FILES & INTELLECTUAL PROPERTY
During a project or enquiry, you may provide documents such as plans, surveys, drawings, reports, imagery or other project-related materials.
These files may be stored and managed through secure systems we use to operate our studio.
All client-supplied material remains the property of the original owner.
All design work, concepts, drawings and documentation created by Surch Pty Ltd t/a Margo Reed Design remain our intellectual property unless otherwise agreed in writing.
Providing project material to us does not transfer ownership rights.
We may retain project information for record keeping, professional obligations and business continuity purposes.
8. DISCLOSURE OF INFORMATION
We may share personal information where necessary for the delivery of our services or operation of our studio.
This may include contractors, consultants, builders, engineers, certifiers, suppliers, professional advisers, IT providers, cloud storage services, marketing platforms and other third-party systems that support our business.
We may also disclose information where required by law or where necessary to protect our legal rights or business interests.
Some of these providers may store information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy standards are in place.
9. DATA STORAGE & SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure.
Information is stored using secure digital systems, cloud platforms and internal studio tools designed for professional use.
While we take care to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. ACCESS & CORRECTION
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.
We may need to verify your identity before processing any request.
11. DATA RETENTION
We retain personal information only for as long as necessary to provide services, meet legal obligations, maintain project records and support our business operations.
Project documentation may be stored for extended periods due to professional, legal or regulatory requirements.
12. THIRD-PARTY LINKS
Our website may contain links to external websites and platforms for convenience or reference.
We are not responsible for the content, privacy practices or security of external sites and recommend reviewing their individual policies before engaging with them.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.
The most current version will always be published on our website with the updated date